Refund Policy

At Courtney Grayson, we want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer the following refund policy:

1. Eligibility for Refunds

• Products: You may request a refund or exchange within 7 days from the date of purchase. The product must be in its original, unused condition and in its original packaging.

• Services: If you are not satisfied with a service provided, please contact us within 7 days of the service being delivered to discuss your concerns.

2. How to Request a Refund

• To request a refund, please contact us at Courtneygrayson.wellness@gmail.com with your order number, and a brief explanation of why you are requesting a refund.

• For product returns, you may need to ship the item back to us. Return shipping costs are the responsibility of the customer unless the product is damaged or defective.

3. Refund Processing

• Once we receive your returned product or review your service issue, we will notify you of the status of your refund.

• Refunds will be processed to the original method of payment and may take 6 business days to appear in your account, depending on your payment provider.

4. Non-Refundable Items

Certain items are non-refundable, including:

• Sale or clearance items (unless defective)

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately (within 7 days) and we will arrange for a replacement.

6. Exchanges

• We do not offer an exchange unless products are damaged, please let us know and we will assist with the process.

7. Contact Us

If you have any questions or need further assistance, please reach out to us at:

• Email: Courtneygrayson.wellness@gmail.com

We appreciate your business and will work to resolve any issues promptly and fairly.